- To get help from UIS using a ticket, open your web browser e.g. Google chrome, and go to the official UIS helpdesk portal (1) here, https://helpdme.ucu.ac.ug
- Use your University-issued email account (2) and alpha password(3), then click sign in (4)
3. Click the "Plus" or "New Ticket " button to create a new Ticket.
4. A "New Ticket" window will appear. Follow these three simple steps:
- In the first box (6), write a short, clear summary of the issue and your username(staff) or access number (students)
- In the second box (7), briefly describe the issue, and/or a screenshot of the error message.
- Once you have filled in the Title and Text, click the "Create" button (8) in the bottom-right corner.
5. You will receive an email confirmation with a ticket number. Make sure to check your tickets for updates from UIS.
Other Ways to Reach UIS
- 📧 helpdesk@ucu.ac.ug
Send us an email anytime. -
Phone
(Extension)
📞 816
Call this number from any university landline. -
WhatsApp
📱 0741 902525
Message us – please include your ticket number for faster support.